FAQ
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What is Handld?
Handld is your one-stop home services partner — a local, membership-based company that takes care of the maintenance tasks that often fall through the cracks. From window and gutter cleaning to pressure washing and handyman services, we make it easy to keep your home in top shape all year long.
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Do I have to sign up for a membership?
Not at all. You can book any of our services à la carte, whenever you need them. But if you’re looking for savings, priority scheduling, and white-glove service, our membership program is a great value.
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What are the benefits of becoming a Handld Member?
Handld Members receive: 20% off all services, priority scheduling, seasonal home maintenance reminders, personalized service planning, & a dedicated quote and booking portal. You save time, money, and the hassle of finding a new contractor every time something comes up.
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How does pricing work?
We use a simple, transparent pricing model based on a few key home attributes — like square footage, lot size, number of stories, and service complexity. You’ll receive a detailed quote before anything is scheduled, with no surprises.
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How do I get a quote?
Just fill out our quick home intake form and we’ll send you a customized quote. You can review the line items, adjust service frequency, and book directly from your personal portal.
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Are your technicians employees or contractors?
We use a mix of carefully selected, fully vetted contractors and trained in-house staff. Everyone wearing the Handld badge is background-checked, professional, and trained to meet our high standards.
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What areas do you service?
We currently serve Pasadena, Glendale, San Marino, La Cañada, & South Pasadena. Not sure if you’re in our zone? Just reach out and we’ll let you know.
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Can I customize which services I receive?
Absolutely. Whether you just need windows cleaned twice a year or want us to manage a full seasonal checklist, you’re in control. You can always adjust service frequency or add tasks as your needs change.
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How do I schedule an appointment?
Once you approve your quote, you’ll be able to book online from your quote portal. Members get access to premium booking windows and faster turnaround times.
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Is there a cancellation policy?
We get it — things change. You can reschedule or cancel appointments up to 24 hours in advance. No fees, no problem.
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Will I get reminders before service?
Yes. We’ll send you appointment reminders by text or email, depending on your communication preferences. You’ll also get a heads-up when your technician is en route.
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How do I pay for services?
Payment is processed securely online. For each service, you’ll pay after the work is complete. For members, your discounted pricing is automatically applied.
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Do I need to be home during the appointment?
Not necessarily. As long as we have access to the areas we need (and any specific instructions), we can take care of things while you’re away — and follow up with photos and notes if you’d like.